What the survey covers
The IT Value Service gathers key quantitative and qualitative data on how a business is operating and the scale and distribution of its IT spend. We examine the levels of business satisfaction with the IT systems and services delivered, and look for trends in IT spending and management. From the information gathered we are able to provide critical analyses on the performance of your IT function compared with your competitors.
These include:
How your competitors look – a set of statistics describing the survey universe broken down into peer group comparisons.
IT spending in detail and context – a series of charts analysing IT spending levels and trends. This includes IT spending against the key metrics of total costs, total revenues and FUM, and IT spending per employee.

Business satisfaction with IT – an assessment of business satisfaction levels in terms of IT service & systems capability highlighting strengths and weaknesses.
Overview of your IT department – an overview of IT department data by function and how your department works.
IT budget influences – a series of qualitative and quantitative analyses exploring issues such as:
- The impact of business complexity on IT cost and quality levels.
- Does spending more on IT deliver better systems?
- Are there economies of scale available in IT spending?
- Do bigger companies get better systems?
Key functional development areas – an analysis of where IT development effort is focused.
Drivers for project investment – the business drivers for the current year’s project investment.
IT governance – an analysis of how IT departments and their budgets are being managed.
Experience of outsourcing and shared service – exploring the realities of outsourcing and shared services in IT, including levels of business satisfaction.
Vendor packages – an examination of relevant vendor products.
And much more...
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